| Related: | Electronics & Computing•Computers•Software |
Put in my bank details . then a notice came up saying congratulations please wait , but in the back ground the cost was £35 . and when I did down load AVG it was a free version for 30 days Now I cant find the site only cotact I have is software-hq.net What if anything can I do ? , they are not asnwering my emails
Hi greidi and welcome to the forum.
I have looked at the site and I see you have to become a member to use their facilities. There is no way that AVG should cost £35 and I can only assume that you will be given a licence code to activate for the reduced cost. I would also imagine that customer support will not be rapid and you may well have to wait 48 hrs for a reply. Failing all of that, and assuming that you have not paid anything to date ( have you? ) then I would simply source the software from a better known source. Please let us know how you get on!
I have since looked further into thi 'company'
http://www.ripoffreport.com/Search/Company/Software-HQ.aspx
That's bad news greidi .... perhaps you now need to urgently contact your credit card company ( I assume you paid by CC? ), make them aware of the potentially fraudulent situation and ask for advice on your costs being recharged to your account etc. It seems that otherwise your money is lost and it does seem you have been charged for a free 30 day trial! Good luck.
Result ! I went to my bank and told them the whole story and as the transaction had not gone through they would stop it . Cheers for reading folks :)
You are welcome Greidi! As they say, it's good to talk!
Posts within the money.co.uk community represent the views, experiences and opinions of members only. They should not be taken as financial advice and should not be followed without further research.
Get fast answers to your money questions, Expert insight, top tips & much more...
I authorised £13.99 but when it went through on my screen the final cost was £35 , thanks .