Santander Fiasco - Should we be compensated.

What's this all about? I haven't heard about this.

I read about this yesterday, however the error isn't likely to affect the security of the individuals etc. Did it affect you Omendata? It may be a case that compensation is due, but it doubt it would be substantial and would likely end up being a token £5 or something.

I believe it is a terrible error on their part however I haven't seen how many details were detailed on the wrong statements.

I have to admit that although I was indeed aware of the fiasco, I never thought in terms of customer compensation, probably because I simply don't bank with these people ( the usual thinking, somebody else's problem .... ). But after some thought I have to totally agree with you. The real harm is with the end user and not a regulatory body, indeed that kind of fine is simply 'lip service'. I don't know about the criminal action bit as this would need need proof of criminal intent? The problem with a large organisation that depends heavily on fault free IT equipment and 'fault free' employees, is simply that personal and technical errors can and do occur and that, I suggest, is not criminal intent ( unless say, an aggrieved employee had committed sabotage ).
But you are right, this is a tremendous invasion of privacy and human rights and needs to be compensated in some monetary form, as an expression of admittance to the problem. I think such a payment to each customer should be £100 as a minimum.

I have been affected i was sent the details of someone elses address and how much their mortgage is , how much they pay per month for electricity and gas and even who its paid to with some account numbers on the statements and a date of birth all ripe for identity fraud its absolutely disgraceful and I have already contacted a lawyer about it as I have no idea who now has my details it could be anyone!

Compensation £1,000,000 each would be nice!

Hi Omendata

When I read this I was greatly disturbed by it, it seems that once again somebody has really dropped the ball! I bank with Santander and have expressed concerns about them and this has seriously brought to my mind again that I should change to someone else.

My O/H has had a statement through, thankfully it was only one page long and all seemed to be in order - I will be checking my statement through very carefully when it arrives, but I don't think that I will be affected.

I think that Santander should pay a fee to it's customers - there should be a two tier system - a fee to non effected customers of say £25 to restore confidence in their services and then to those effected a fee of £100 as compensation. This will be so painful for them to pay they will never allow something like this to happen again and it will be a warning to all banks and building societies to safeguard against such breaches in future.