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For me it's relevant to physio appointments, but in general would you be willing to pay if you didn't attend and if you were asked to pay would you go back and use that service again?
I want to say that I wouldn't be willing to pay, as I occasionally miss appointments myself (usually because I decide last-minute that I can't justify the cost, ironically!), but in reality I know the inconvenience I might cause, and think I should be paying a fee of some kind for doing so.
Once I've missed an appointment somewhere, I never go back anyway. I'm just too embarrassed and worry I'll be recognised.
Yes I would. Unless I have cancelled in good time I think it quite reasonable to have to pay for the appointment. Almost everyone has a mobile phone and to just not turn up is unforgiveable. When I ran a business I always charged cancellation fees - you can't get a re-booking at short notice so you otherwise just loose out.
nope, the nhs is payed for out of peoples tax, i do agree that people shouldnt waste gp's etc time by not turning up, but men for example are bad enough at not going to the doctors with little things and you would decrease the likelyhood further if they might have to pay. :)
The fact that the NHS is funded by taxes is the very reason why everyone should be responsible and turn up for appointments. I really cannot understand how people can possible justify just not turning up. In fact I am a supporter of a charge for GP appointments as this might ensure that people do not waste everyones' time by not turning up for appointments.
Sidesalad's comment, I absolutely disagree with. We already pay enough in the form of taxes, and prescription costs (something I don't think we should be paying for in the first place) without also having to pay just for BEING ill and needing to see a doctor.
Think of all the people with illnesses and injuries that would have to sit at home without treatment because they couldn't afford a fee just to see a doctor. It's already hard enough for many to pay for the necessary treatments.
I was really talking about appointments in the private sector. I don't realistically think charging for missed NHS appointment would work
my dentist is nhs/private sector and they charge a fortune for missed appointments! :| but no i agree cpj1987 its pretty expensive!
Absolutely I would pay. For an NHS appointment, but not attending, and not letting them know you aren't going to attend you are denying someone else the opportunity to attend and increasing the waiting list. I don't think it should be a big charge (perhaps a fiver) but it should make the point that time is money, and that it isn't ok to miss appointments without informing the practice. As for private appointments, how are they supposed to make a living if they don't charge for time? That is the point, you are booking their time and expertise, if you decide not to go to the appointment and not let them know in a reasonable amount of time then that is your problem, not theirs. There are consequences in life. With private professionals there can usually be some flexibility, but that is at their discretion. I certainly wouldn't hold it against someone if they charged me for time I had asked for, but hadn't taken advantage of.
I have had to pay for a physio related appointment that I missed due to a last minute work commitment and I wasn't overly happy about it. But I can see the other side as well in that it was an appointment that could have been taken by someone else and in my situation it was money lost by a private business.
If referring to general NHS appointments then it is a shame that people don't turn up. Usually if you need an appointment yourself you have to wait at least a day. Introducing charges for missing NHS appointments?? Not sure about this as we pay our contributions but others could make use of these appointments. Maybe we need to re-educate ourselves so that we don't take this for granted...
Definitely. But these details should be part of the agreed conditions. If I have an appointment for any treatment I am aware of the penalty if I don't turn up (pay for the appointment), how much I would have to pay if I cancel only a few hours before the appointment (usually 50%), etc. I think it is fair.
That does not mean that I would happy about it, and I would not blame the person for the situation so it would not stop me from going back.
I think it's fair to ask someone to pay for a missed appointment but also agree that it should be part of the conditions so you know exactly what's expected. We do in-house training at my job and if someone doesn't turn up, we charge their department. Unless they're off sick :-)
For my business the charge is in the terms. At the first appointment each client signs a form of personal details whilst agreeing to pay 100% of the treatment fee if they don't attend of cancel within 24 hours. I do make exceptions based on individual circumstance
I think that's a very fair way of doing things, Sporty.
Then I guess it's fair to charge and it sounds like you're willing to listen and grant exceptions, which is cool.
that is fair and how it should be
Min, some things can't be helped e.g. stuck late at work, but some people are just ignorant. One guy told me once when I phoned him because he was 5 mins late, that he "couldn't be bother, he'd had a long day at work" I was not impressed, its was about 8pm and I wanted to be at home too after a long day
in most cases though, there is the opportunity to call, even if you are stuck at work. the truth is I think there are a lot of people who take the attitude that the guy Sporty mentions 'I can't be bothered'. But I'll bet you if he had turned up and had to wait he would have complained about poor service!!
I definately would far too many people miss appointments if they had to pay then they would think twice about it
Yes especially within the NHS. There is enough waste of time, money and resources in the NHS and to have people failing to attend appointments is unacceptable. You are either ill or not. If not cancel the appointment in plenty of time to allow that appointment to be taken by someone who has a genuine need. Repeat offenders need to be dealt with, however for some financial penalties is not enough and possibly some form of designated exclusion from the doctor's surgery could be looked into.
I think that it's only fair you should have to pay for a missed appointment. It's not like there aren't phones all over the place, as well as mobiles and it is quite easy to let the company know that you are unable to attend. My doctors give you three strikes and if you fail to attend again without informing them, they ask you to go elsewhere.
No I wouldn't and if I were unable to attend an appointment then I would ring and say I wasn't able to attend it. I can understand the frustration and the delay that it causes for people that are waiting for appointments if half the people don't turn up on any given day. Just think about the implications that this may have on people waiting for an appointment. If you can't make it ring up and then the appointment can be given to someone who can make it!!
Yes, I think we should. If you didn't turn up for a lawyer they'd bill you for the time they'd set aside s why shouldn't a health professional. Our doctor's started posting how many missed appointments there were every week and they soon started going down.
I think it's fair if you don't give them enough time to find an alternate appointment. For every service I use, doctors, dentist, opticians etc and if I don't give them more than 48 hours notice before my appointment. This works very well as there is the understanding between the two parties.
I think that we all need to value the NHS and pay for missed appointments that we have not cancelled...I mean what a waste. If there are circumstances that prevented you from attending and can prove it, I do not think you shd have to pay.
I understand that paying a penanlty or fine can be standard procedure in private practice as clearly that is a section of time that they are standing idle without income and that slot could have gone to someone else. It is no different in say the Health Service as (1) everything, but everything costs money ( after all it is a business ) and (2) people are far too complacent about missing an appointment as their only concern is to rebook it. Either way, they are wasting other people's time and commitment and I do think that a non attendance 'fee' may prompt people to be more responsible. It's very much akin to say, charging the gas board when you take a day off for a boiler service and they don't show! All these comments are conditional of course to standard periods of notice either way being observed.
I think it would be very rare for somebody to have a good enough reason for missing an appointment and to be unable to make a phone call and cancel it. Obviously there may be circumstances in which this would happen - but it is unlikely. It's just good manners to cancel an appointment, and so rude to just not turn up!
That is so true, Lana. You have to think of the money that is lost through a lost appointment slot to the company - and also to the fact that someone else could not get an appointment because you took the place but did not use it. BUT, the number of times I've waited in for a delivery person (or utility company employer...) and they haven't turned up when they've given me a date and apprx time - it is infuriating. And we can't request compensation - or we can but wouldn't get it!!!
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I'd like to point out, that in my case if you don't turn up for an appointment with, then I don't get paid. This is why most places charge DNA/late cancellation fees
You should pay. It'll make you think about cancelling and not just not showing up the next time. It's not fair if others could have gone and the business was lost.