Has anyone bought an item on ebay and not received it?

Happened to me twice. I followed the correct procedure and when nothing happened, I left negative feedback. This had the desired result and the seller contacted me to complain about my feedback. I said I wouldn't withdraw the negative comments until the problem had been resolved. He refunded me the money and I then withdrew the feedback. However, I made eBay aware of the situation and kept them in the loop throughout. It would appear that this person was constantly doing the same thing, maybe only £2 or £3 at a time. The sort of amount you would give up on. Allowing me to withdraw the negative feedback was, in my opinion, only masking an on-going problem of deceit and possibly fraud.

Luckily this hasn't happened to me although I did have to wait for a month for something once. I kept contacting them and got ignored, when they did eventually reply they were quite stroppy. I think the best you can hope for is to keep contacting them and hope they respond. Good luck

I have had this happen twice, and have been sent an incorrect item once.

The first item I didn't receive was worth approximately £15. I opened a dispute in time and eventually they agreed to offer me a refund on the condition that I closed the dispute first. I disagreed, and said I wanted the money first, and they eventually gave in.

The second item that didn't turn up, I simply sent a negative feedback for and left at that - it was a book costing £2 and I couldn't be bothered with the excessive effort to claim my money back.

The item I received wrongly was a Mega Drive game I paid £5 for. I received the wrong game in the correct box, and got in touch to ask for the correct game, only to be told that I should post back the incorrect one and wait for the correct one to come out to me. Again, I disagreed, firstly because it would cost me almost as much to send back the game as it did to buy it originally, and secondly because I couldn't guarantee that I'd receive anything at all to replace the game I did send back. I ended up buying a second copy of the game, unboxed, and used the box from the first purchase to re-build a complete collector's game, then received abusive messages from the first seller.

I make all of my eBay purchases for PayPal and trust that I could always get the money back one way or another if I tried, but as you say, you do have to be vigilant and alert to put a claim in on time.

Yes i bought a dress about 2 months ago it never arrived, the seller in the end sent me a replacement, so all was ok in the end

No must admit I have been lucky. All goods received on time and in tact. But I have only bought abt 6 or 7 things

I have always been fortunate with my purchases on Ebay but I do always look at the sellers rating and read the latest feedback comments. Also always go through paypal. Do not be coerced into paying by any other method as that is usually a recipe for disaster.

This happened to me I paid by paypal who took up the complaint. I won the case but to get the refund there were claim forms printed in such a manner that it wanted me to authorise payment again to the same seller. After some 15 emails, phone calls they still couldn't sort it out. I got that annoyed and frustrated with it that I just let it drop. But I will no longer pay by paypal for any purchase over £5. The seller was supposedly a to notch person to deal with.

I have also been very lucky with my ebay purchaes, although once i brought something that the person had already sold, and not taken it off ebay, i did get a full refund with no hassle!

I have also been lucky and received anything i have actually bid on. Although about 8 or 9years ago i bid on a bag for my mum from America which never arrived, i followed it the seller apparently sent another which didnt arrive but i did get a refund! I dont think the item was sent in the first place.

Yes, but I managed to get a full refund so there wasn't a problem.

its not happened to me on ebay but im concerned by the rate its happened to people on here! i bought several books on amazon, never got them, emailed them got a refund, they then sent the books, i emailed them offering to refund the refund, they said they would contact me to deal with this, never heard from them again despite emailing twice more!

We brought a ps3 through ebay and never got the item, we reported it and never got anything back through ebay either. We brought it by credit card, so managed to get some of it back. Half I had brought with my paypal funds (which I never got back!) and the other half with the credit card, which I did get back via the credit card company. Ebay were useless, the guy did a runner and because they never got any money back, we didnt get anything either!

No, but i've recieved an item and discovered that through checky wording the item was not what it made you think it was. Didn't cost much though so just left it.

Yeah, I had this happen twice. Once I never heard from the supplier again, and the same happened with a load of other people. Their record had been good up to that point, so I do wonder if something happened to them (the items were of such low value, like £1 each, I can't believe they absconded with the 'riches'). Another time, I bought an iPod, and they eventually sent some piece of crap that certainly never came from Apple...